Kaiser Health News
An Arm and a Leg: Credit Card, Please
by Dan Weissmann
Mon, 03 Jul 2023 09:00:00 +0000
A listener’s doctor asked her for a credit card before she’d even had her first appointment. That didn’t sit right with her. She wanted to know: Can they do that?
In this episode of “An Arm and a Leg,” host Dan Weissmann speaks with experts about the risks of handing over a credit card to your medical provider and what you can do if you’re put in that position.
Weissmann also speaks with Elisabeth Rosenthal, senior contributing editor at KFF Health News, about the growing industry of banks and private equity profiting from medical debt.
Will the federal Consumer Financial Protection Bureau take action against this growing industry?
Dan Weissmann
Host and producer of “An Arm and a Leg.” Previously, Dan was a staff reporter for Marketplace and Chicago’s WBEZ. His work also appears on All Things Considered, Marketplace, the BBC, 99 Percent Invisible, and Reveal, from the Center for Investigative Reporting.
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Transcript: Credit Card, Please
Note: “An Arm and a Leg” uses speech-recognition software to generate transcripts, which may contain errors. Please use the transcript as a tool but check the corresponding audio before quoting the podcast.
Dan: Hey there–
A listener named Lynn got in touch after she signed up for a dermatology appointment.
When we talked, the story came rushing out.
Lynn M: I don’t go to doctors at all, but I’m getting old and getting so many marks on my body and I’ve lived in Arizona for 47 years, so I better go to skin check.
Dan: Sure. She was a new patient, so there were forms.
And one of the forms says: Oh, yeah, we’re gonna need you to put a credit card on file with us. Lynn reads it to me
Lynn M: Well it says, uh, “committed to providing you with exceptional patient care. We endeavor to make our billing processes simple as efficient…,” yabbity yabbita.
Dan: Yeah, it says: We’ll run your insurance, and whatever they say is your responsibility, we’ll just charge it to your card. Easy-peasy. We’ll never even send you a bill! Your insurance company will send you a note about how the claim got resolved — and, you know, how much we’ve charged you. You think there’s a problem? Call your insurance company.
Lynn M: I said, I’m not giving you this. I don’t want anything run through on my card that I haven’t checked out.
Dan: Yep! I mean, Lynn listens to this show. She had at least a couple of months before her appointment to figure out what to do — note to self, dermatologists get booked up in advance — and she wondered if we had any advice.
And I wondered, as I’ve wondered before: Can they freaking DO that?!? Can they make you put a credit card down before they even see you?
I mean, in this case, it sounded like they’re asking for a blank check.
And what if you’re not just going in for a skin check? If you’ve got a major medical need — like, you need surgery, maybe right now, maybe your appendix is bursting– can they basically hold you for ransom?
You probably already know: People DO get asked for that kind of payment upfront.
And if you don’t have what — let’s just call the ransom amount– on you, maybe they’ll arrange for somebody to “lend” it to you– maybe on terms that have have some dangerous looking fine print, which you may not be in a position to evaluate…
I’m gonna tell you: We go some dark places in this episode, but the news isn’t all bad
This is An Arm and a Leg, a show about why health care costs so freaking much, and what we can maybe do about it. I’m Dan Weissmann. I’m a reporter, and I like a challenge. So our job on this show is to take one of the most enraging, terrifying, depressing parts of American life, and bring you something entertaining, empowering, and useful.
So, let’s start with the case of: The dermatology office, or whoever, wants a credit card to keep on file.
One thing is perfectly clear: They can ask. This kind of thing comes up. And here’s one response I really like:
Teresa Murray: There’s not a chance in God’s green earth that I would leave a credit card or a debit card with a doctor’s office or a dentist’s office. Are you actually kidding me?
*Dan laughs*
Dan: That is Teresa Murray. She encountered this question in 2013, when she was a professional advice-giver — in her role as personal finance columnist for the Cleveland Plain Dealer. A reader wrote in–they’d been asked to leave a credit card on file.
Teresa wrote in her column that the chances she personally would comply were a big, fat hairy zero. She says she’s even firmer in that opinion today.
Teresa Murray: I mean, you’re not gonna give anybody a blank check like that. You don’t go to the grocery store and give ’em your credit card or your debit card up front. It’s like you go through the checkout and then you pay and it’s like, oh, hey, the apples were on sale and it didn’t ring up right? And you can flag things before it actually goes through.
Dan: There’s an exception these days, right? I dunno if you’ve seen this in Cleveland yet, but there’s one a couple miles from me. Uh, Amazon is setting up grocery stores and they’re like, “Oh yeah, skip the checkout. We’ve got your credit card. We know what you took.”
Teresa Murray: Yeah. Well, I mean, you know, if that, if that’s how you roll, then that’s fine. But the problem with the doctor’s office or, a dentist’s office, or God forbid, a hospital, is, you get charged and you don’t even know what all this stuff is. You don’t have that opportunity to say, wait a minute, this isn’t right. You probably don’t, can’t read their codes anyway, and they may start trying to charge you for things that were not allowed by your insurance and that you didn’t authorize and it’s just a hot mess.
Dan: I tell Teresa, yeah: Former ProPublica reporter Marshall Allen wrote a book about fighting medical bills and the TITLE OF THE BOOK was “Never Pay the First Bill.”
Because errors come up all the time. Depending on whose studies or estimates you’re listening to, it could be ten percent, or forty nine percent, or eighty percent.
I mean, if I thought the chances were even one in ten that the apples weren’t going to ring up right — and that they’d ring up at hundreds of dollars apiece– that doesn’t seem like a bet I’d want to make.
Teresa Murray: Why would you say, well, you know, if something goes wrong, I can just sort it out. Okay, well, who has time for that? Who has time to spend with disputing charges? Who has time for that kind of mess?
Dan: Yeah, not me. But this sort of thing DEFINITELY comes up. After Teresa published that reader’s letter and her response about the big, fat hairy zero, more than a hundred and twenty readers wrote in about similar experiences.
Teresa’s bottom line didn’t change.
Teresa Murray: If anybody were to ever ask me, Hey, we need to have your credit card or debit card on file. I’d be like, no dude, you don’t need my business.
Dan: But. What if you don’t have that many other options? Not everybody lives in a big city where there are a lot of doctors.
Teresa had an answer for that back in 2013. A prepaid debit card. She has a couple.
Teresa Murray: Like one of ’em has $9 on it, so that’s the one that we use when we wanna reserve a hotel room, or like, you know, you go to play pool and they want you to leave a, a credit card, you know, so you don’t steal the balls and the cue stick and stuff.
Dan: And that’s what she’d give a doctor’s office, if they insisted they had to keep something on file.
By the way, Teresa Murray isn’t at the Cleveland Plain Dealer anymore. These days she’s a consumer watchdog for a non-profit called PIRG: The Public Interest Research Group.
She says that means she’s still educating consumers on our rights. And pushing directly on governments and corporations, as she puts it, to act right.
Teresa Murray: I oftentimes tell people that I bang pots and pans, you know, when things go wrong, I bang pots and pans. It’s like, wait a minute, this is not how it’s supposed to be.
Dan: PIRG did a lot of work lobbying for the No Surprises Act, which made a lot of surprise medical bills illegal starting last year. I think I’m a fan.
And our listener Lynn says that so far, she seems to have found a simple work-around: She just called and asked if she really HAD to sign over a credit card.
Lynn M: I said, “Will the doctor still treat me if I don’t sign this?” And they said, “Yes, they will.”
Dan: Lynn says they told her: That’s just for “ease of payment”
Lynn M: They made it sound like it was for ease for me. You know, to make my life easier.
Dan: So, she told them, “No thanks.”
And all of this is great, but: What if you’re not booking a dermatology appointment three months out? What if you need surgery? That’s right after this:
This episode of An Arm and a Leg is produced in partnership with KFF Health News– that’s a nonprofit newsroom covering health care in America. Their work is terrific, and I am so pleased to work with them. We’ll have a little more information about KFF Health News at the end of this episode.
So, providers asking for payment upfront has become pretty common. And if you’re wondering what could possibly go wrong, here’s Noah Neilsen. He works for the National Weather Service, part of a bigger federal agency that makes it fun for him to introduce himself.
Noah Nielsen: So my name is Noah and I work for NOAA, which is the National Ocean and Atmospheric Administration.
Dan: I love that you say, I’m Noah and I work for NOAA. That’s excellent. that must happen at parties a lot.
Noah Nielsen: A lot. A lot.
Dan: Noah needed hernia surgery last year. He got a call ahead of time from a financial counselor, who said they were gonna estimate what his share would be, after insurance. And when he came in for surgery, they asked him for… 585 dollars. Which he paid.
Noah Nielsen: They gave me a tiny little gas station receipt
Dan: And a few weeks later, he got his insurance statement, which said Noah’s share was… 225 dollars. He had overpaid by three hundred sixty dollars.
He wasn’t worried… at first. He gave the folks at the surgery center a few weeks, eventually called and said, “Hey, I think you owe me some money.”
Noah Nielsen: And the first thing that they told me was, “Well, we actually don’t have the payment from your insurance company.” And I thought, well that’s, that’s kind of weird.
Dan: Because his insurance statement said, “We’ve paid our share of this.” Noah’s patient. He gave it a few more weeks, then started calling the billing office again.
Noah Nielsen: And asked repeatedly, “Can you escalate this?”
Dan: And again.
Noah Nielsen: “Can I talk to a supervisor?”
Dan: And– sorry, this part may be triggering — again.
Noah Nielsen: They won’t let you talk to a supervisor. They just say that they’ll, um, put in a ticket for someone to call you back.
No one ever, ever, ever called me back.
Dan: Eventually, he called his insurance company to make sure they’d paid, they were like, “We totally did.” He got someone from the insurance company to call the billing office while he sat in, like a three way call. The billing office was like,
Noah Nielsen: “Okay, well we’re going to investigate this. Um, we’re gonna track it down.”
Dan: But apparently they didn’t. After another few weeks, Noah was, as he puts it, blowing everyone up.
The billing people. The desk staff at the clinic. And eventually, the state attorney general.
Noah Nielsen: We have a really good attorney general who, you know, if you were sending a complaint about any type of business, they reach out to the lawyers on their side to get them to respond.
Dan: And Noah let everybody on the other side know: You’ll be hearing from the state AG’s office soon.
And hey presto! They found the money, and they gave him a refund.
I mean, on the one side, this is a great success story: Noah got the problem solved, with help from that state AG’s office.
But those folks kept his money for five months. He estimates he called the billing office at least 10 times. Another four or five calls to his insurance company. Another few calls to the clinic itself.
And Noah happens to live in a state — Washington –where the AG’s office is available for this kind of thing. And he knew it.
And Noah thinks his job experience gives him a leg up. Because, you know what he does for the National Weather Service? He manages contracts.
Noah Nielsen: I’m all about, terms and conditions. You know, someone, submits a payment. Someone submits an invoice, if there’s money left over, you have to refund that back. So just knowing, like, the laws and how they generally work, I think really helped me out.
Dan: He does have a big regret: Not paying more attention to online reviews for that surgery center. Because he did look ahead of time:
Noah Nielsen: There were so many people complaining about this process that they had to prepay to, you know, get their surgery and a lot of people had the same issue that it took forever to get the refund. And I read that and I thought, oh, that’s not gonna happen to me. I, I, my insurance is pretty good.
Dan: Ouch. Yeah. So that’s a lesson: Good insurance by itself doesn’t do the job if we’ve already handed over our money.
And I’ve actually got another lesson — a much brighter spot. Something that COULD really help.
But first, let’s go someplace really dark. Because sometimes, if you’re asked to pay upfront, the amount might not be the kind of money you can actually cough up.
Lots of people have deductibles –amounts we have to pay before our insurance kicks in– in the thousands of dollars. And not everybody has thousands of dollars just lying around.
So, one thing that’s more and more common is: Providers aren’t just asking for your credit card information. They’re offering you credit cards and financing plans — lines of credit just to pay for medical care. And the terms can be pretty rough.
Elisabeth Rosenthal: Yeah, it’s evil.
Dan: That’s Elisabeth Rosenthal, senior contributing editor for our pals at KFF Health News.
Elisabeth Rosenthal: You know, this is a relatively young, new industry that developed pretty much from whole cloth in the last five years to exploit sick people.
Dan: She has been watching it grow.
Elisabeth Rosenthal: We had done a story maybe five years ago about representatives from a credit card company being in an emergency room and offering patients card or loans there. And, you know, we wrote a story about it, as if it were an outlier. Like, isn’t this crazy?
Dan: And yes, actually, that is pretty crazy– hocking you for a credit card while you’re in the ER!
Except… maybe no longer so unusual. Last year, KFF did a huge series about medical debt in America. Spoiler alert, there’s a LOT of medical debt in America, holy crap. You almost don’t wanna know.
And one of the big pieces of news in it was: These medical credit cards and financing plans had exploded since 2017.
Elisabeth Rosenthal: What then seemed to be like, oh, isn’t this a quirky, weird story? It’s just now spread everywhere. Debt is not a weird, unusual byproduct. It’s a core business of American healthcare.
Dan: Huge. The Consumer Financial Protection Bureau, the feds, did a report on it last month. It said that one of the big players, Care Credit, is accepted at more than a quarter-million locations.
And one thing that hasn’t changed: The place where you’re most likely to get an offer is the doctor’s office, or the hospital where you’re being seen.
Elisabeth Rosenthal says more hospitals used to offer no-interest payment plans in-house. Which was a lot of work. And not a moneymaker. So…
Elisabeth Rosenthal: Companies came to them and said, hey, we’ll take this nasty business off your hands. You don’t wanna be dealing with patients who can’t pay their bills. We’ll set up these credit cards. And, you know, the hospitals are just happy to kind of outsource this ugly business.
Dan: One interesting thing in that federal report: Hospitals seem to actually pay a fee to the financing companies; so it really does seem like they’re just trying to outsource a job they don’t wanna do.
Meanwhile, the financing companies are raking it in. The feds say the average interest rate on medical credit cards and financing plans is 27 percent.
Which not only sounds like a lot, it’s a lot even for credit cards: The feds say the average rate for regular credit cards is 16 percent. Which is a LOT. And this is a lot more.
EXCEPT: That’s not the number you see upfront. What you see up front is no interest for 6 months… or 12… or 18.
Somewhere in the fine print, if you can decipher it, is the bad news:
Elisabeth Rosenthal: It’s not zero interest, it may be zero interest as a teaser
Dan: But, if the balance isn’t paid in full before that no-interest period runs out… they’ll hit you with back interest on the full original amount.
So, the bill was a thousand bucks, and you’ve only got a hundred bucks left to pay? Oops! Let’s tack another 270 on there. And chop-chop– we’re gonna charge you interest on the interest too.
Elisabeth Rosenthal: And then, you know, you’re in a sand trap that you’re never gonna get out of.
Dan: It’s a big business. Synchrony Financial, which owns CareCredit, is a publicly traded company valued at 14 billion dollars. If you’re a capitalist, this kind of outfit does sound like a good investment.
Elisabeth Rosenthal: Their profit margins, top 29%. And I don’t blame them in the sense that they’re set up to offer people credit and make money doing it. Right. That’s why they exist. Now, should they be allowed to sell their wares in hospital emergency rooms? I don’t think that’s right. You know, that’s my opinion.
Dan: I’m not gonna argue.
And the feds seem inclined to agree. One of their findings:
Quote: Many people who sign up for medical financing in doctor’s offices and hospitals may otherwise be eligible to receive financial assistance or charity care that medical providers may offer or otherwise be required to offer under federal, state, or local law. Unquote.
Argh.
The feds also found that — big surprise– the super-high interest and the teaser rates often caught people by surprise, weren’t well-explained.
Which sounds a LOT like something the feds have actually stepped in and done something about before.
Ten years ago, the same federal agency issuing this report, the CFPB, ordered one of these exact companies, CareCredit, to refund 34 million dollars to folks it had taken in through deceptive marketing.
I asked the CFPB if, now that the industry is so much bigger, they might step in again. They said, no comment.
CareCredit did send us a statement that said: “Protecting consumers is of paramount importance and we are committed to continue to educate all stakeholders about the fair and transparent way we offer our products.”
And their website — if you look in the right places– does explain things like “deferred interest.” OK then.
One final word from Elisabeth Rosenthal on all that, and then, I’ve got what I think is some good news for you.
Elisabeth Rosenthal: As a country, we have to decide, is this something we want to allow to exist without regulation and without guardrails? And that’s why I’m glad the CFPB is stepping in to start looking at this at least. Um, but I think there’s a long way to go.
Dan: So, yeah. They’ve issued a new report, but no enforcement action yet. Like she says, that’s “a long way to go.” And it all sounds like some dark stuff.
But here’s what else…
First, well: If anybody tries to offer you one of those medical credit cards or financing plans, NOW YOU KNOW. And you can spread the word. Teaser rates. 27 percent interest, back-dated. Elisabeth Rosenthal called them evil. Let people know.
Second, to come back to the big question we started with: Can a doctor or a hospital MAKE you pay them upfront? Even if it means taking out some possibly-evil medical credit card?
Because the answer seems to be: Not always. Specifically, not if you’ve got insurance. And not if they’re in your insurance network.
I called my number-one insurance nerd, Louise Norris. She’s a health policy analyst for health insurance dot org. She was packing to go on vacation– everybody deserves a vacation– so she responded by email, and she said:
Commercial insurance contracts generally prohibit providers from requiring payment upfront, except for the kind of co-pays that are spelled out in your insurance documents, like 30 bucks for an office visit.
Which, she said, doesn’t mean providers can’t ASK, or even RECOMMEND that you pay upfront, maybe fork over your whole deductible.
But generally they can’t MAKE you.
Now she said generally — it’s a big country, a lot of murky stuff out there. But if a hospital or a doc says they want payment upfront, You can try just saying, “No. I’d like you to bill me once insurance has figured out their part.”
And once I learned that, it put a personal experience into perspective. I’ve got a congenital heart condition, it doesn’t affect me, knock-wood, but I need it checked every year. The tests are expensive, so we carry good insurance, BUT
One time a few years ago, they said, “Hey, your share’s going to be this-many-hundreds-of-dollars. Can we get that upfront?”
And I was like, “Ugh, yeah, ok, fine.” I mean, I was there. And guess what? In the end, they were wrong. My share was a couple hundred dollars less than they got from me.
Getting my money back didn’t take me as much work as it took Noah from NOAA, but I got super-mad about the whole thing anyway.
So next time they asked me to pay upfront, I just said, “Can you just bill me after the insurance figures out my share?” And they said, “OK.”
So, let’s recap:
Can they make you pay upfront? They can ASK. They may offer to “make it easy for you” with medical credit cards and financing plans that Elisabeth Rosenthal calls “evil.”
But if they are in your insurance network, they probably can’t MAKE you… Probably. And at least sometimes, you can just tell them, “I’d rather not.” Me, I’ve heard worse news.
I’ll catch you in a few weeks. Till then, take care of yourself.
This episode of An Arm and a Leg was produced by me, Dan Weissmann, with help from Emily Pisacreta and Bella Cjazkowski, and edited by Ellen Weiss.
Daisy Rosario is our consulting managing producer. Adam Raymonda is our audio wizard. Our music is by Dave Winer and Blue Dot Sessions.
Gabrielle Healy is our managing editor for audience. She edits the First Aid Kit Newsletter.
Bea Bosco is our consulting director of operations. Sarah Ballema is our operations manager.
An Arm and a Leg is produced in partnership with KFF Health News–formerly known as Kaiser Health News.
That’s a national newsroom producing in-depth journalism about health care in America, and a core program at KFF — an independent source of health policy research, polling, and journalism.
And yes, you did hear the name Kaiser in there, and no: KFF isn’t affiliated with the health care giant Kaiser Permanente. You can learn more about KFF Health News at arm and a leg show dot com, slash KFF.
Zach Dyer is senior audio producer at KFF Health News. He is editorial liaison to this show.
Thanks to Public Narrative — That’s a Chicago-based group that helps journalists and nonprofits tell better stories– for serving as our fiscal sponsor, allowing us to accept tax-exempt donations. You can learn more about Public Narrative at www dot public narrative dot org.
And thanks to everybody who supports this show financially.
If you haven’t yet, we’d love for you to join us. The place for that is arm and a leg show dot com, slash support.
Thank you!
“An Arm and a Leg” is a co-production of KFF Health News and Public Road Productions.
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By: Dan Weissmann
Title: An Arm and a Leg: Credit Card, Please
Sourced From: kffhealthnews.org/news/podcast/credit-card-please/
Published Date: Mon, 03 Jul 2023 09:00:00 +0000
Did you miss our previous article…
https://www.biloxinewsevents.com/need-to-get-plan-b-or-an-hiv-test-online-facebook-may-know-about-it/
Kaiser Health News
States Brace for Reversal of Obamacare Coverage Gains Under Trump’s Budget Bill
Shorter enrollment periods. More paperwork. Higher premiums. The sweeping tax and spending bill pushed by President Donald Trump includes provisions that would not only reshape people’s experience with the Affordable Care Act but, according to some policy analysts, also sharply undermine the gains in health insurance coverage associated with it.
The moves affect consumers and have particular resonance for the 19 states (plus Washington, D.C.) that run their own ACA exchanges.
Many of those states fear that the additional red tape — especially requirements that would end automatic reenrollment — would have an outsize impact on their policyholders. That’s because a greater percentage of people in those states use those rollovers versus shopping around each year, which is more commonly done by people in states that use the federal healthcare.gov marketplace.
“The federal marketplace always had a message of, ‘Come back in and shop,’ while the state-based markets, on average, have a message of, ‘Hey, here’s what you’re going to have next year, here’s what it will cost; if you like it, you don’t have to do anything,’” said Ellen Montz, who oversaw the federal ACA marketplace under the Biden administration as deputy administrator and director at the Center for Consumer Information and Insurance Oversight. She is now a managing director with the Manatt Health consulting group.
Millions — perhaps up to half of enrollees in some states — may lose or drop coverage as a result of that and other changes in the legislation combined with a new rule from the Trump administration and the likely expiration at year’s end of enhanced premium subsidies put in place during the covid-19 pandemic. Without an extension of those subsidies, which have been an important driver of Obamacare enrollment in recent years, premiums are expected to rise 75% on average next year. That’s starting to happen already, based on some early state rate requests for next year, which are hitting double digits.
“We estimate a minimum 30% enrollment loss, and, in the worst-case scenario, a 50% loss,” said Devon Trolley, executive director of Pennie, the ACA marketplace in Pennsylvania, which had 496,661 enrollees this year, a record.
Drops of that magnitude nationally, coupled with the expected loss of Medicaid coverage for millions more people under the legislation Trump calls the “One Big Beautiful Bill,” could undo inroads made in the nation’s uninsured rate, which dropped by about half from the time most of the ACA’s provisions went into effect in 2014, when it hovered around 14% to 15% of the population, to just over 8%, according to the most recent data.
Premiums would rise along with the uninsured rate, because older or sicker policyholders are more likely to try to jump enrollment hurdles, while those who rarely use coverage — and are thus less expensive — would not.
After a dramatic all-night session, House Republicans passed the bill, meeting the president’s July 4 deadline. Trump is expected to sign the measure on Independence Day. It would increase the federal deficit by trillions of dollars and cut spending on a variety of programs, including Medicaid and nutrition assistance, to partly offset the cost of extending tax cuts put in place during the first Trump administration.
The administration and its supporters say the GOP-backed changes to the ACA are needed to combat fraud. Democrats and ACA supporters see this effort as the latest in a long history of Republican efforts to weaken or repeal Obamacare. Among other things, the legislation would end several changes put in place by the Biden administration that were credited with making it easier to sign up, such as lengthening the annual open enrollment period and launching a special program for very low-income people that essentially allows them to sign up year-round.
In addition, automatic reenrollment, used by more than 10 million people for 2025 ACA coverage, would end in the 2028 sign-up season. Instead, consumers would have to update their information, starting in August each year, before the close of open enrollment, which would end Dec. 15, a month earlier than currently.
That’s a key change to combat rising enrollment fraud, said Brian Blase, president of the conservative Paragon Health Institute, because it gets at what he calls the Biden era’s “lax verification requirements.”
He blames automatic reenrollment, coupled with the availability of zero-premium plans for people with lower incomes that qualify them for large subsidies, for a sharp uptick in complaints from insurers, consumers, and brokers about fraudulent enrollments in 2023 and 2024. Those complaints centered on consumers’ being enrolled in an ACA plan, or switched from one to another, without authorization, often by commission-seeking brokers.
In testimony to Congress on June 25, Blase wrote that “this simple step will close a massive loophole and significantly reduce improper enrollment and spending.”
States that run their own marketplaces, however, saw few, if any, such problems, which were confined mainly to the 31 states using the federal healthcare.gov.
The state-run marketplaces credit their additional security measures and tighter control over broker access than healthcare.gov for the relative lack of problems.
“If you look at California and the other states that have expanded their Medicaid programs, you don’t see that kind of fraud problem,” said Jessica Altman, executive director of Covered California, the state’s Obamacare marketplace. “I don’t have a single case of a consumer calling Covered California saying, ‘I was enrolled without consent.’”
Such rollovers are common with other forms of health insurance, such as job-based coverage.
“By requiring everyone to come back in and provide additional information, and the fact that they can’t get a tax credit until they take this step, it is essentially making marketplace coverage the most difficult coverage to enroll in,” said Trolley at Pennie, 65% of whose policyholders were automatically reenrolled this year, according to KFF data. KFF is a health information nonprofit that includes KFF Health News.
Federal data shows about 22% of federal sign-ups in 2024 were automatic-reenrollments, versus 58% in state-based plans. Besides Pennsylvania, the states that saw such sign-ups for more than 60% of enrollees include California, New York, Georgia, New Jersey, and Virginia, according to KFF.
States do check income and other eligibility information for all enrollees — including those being automatically renewed, those signing up for the first time, and those enrolling outside the normal open enrollment period because they’ve experienced a loss of coverage or other life event or meet the rules for the low-income enrollment period.
“We have access to many data sources on the back end that we ping, to make sure nothing has changed. Most people sail through and are able to stay covered without taking any proactive step,” Altman said.
If flagged for mismatched data, applicants are asked for additional information. Under current law, “we have 90 days for them to have a tax credit while they submit paperwork,” Altman said.
That would change under the tax and spending plan before Congress, ending presumptive eligibility while a person submits the information.
A white paper written for Capital Policy Analytics, a Washington-based consultancy that specializes in economic analysis, concluded there appears to be little upside to the changes.
While “tighter verification can curb improper enrollments,” the additional paperwork, along with the expiration of higher premiums from the enhanced tax subsidies, “would push four to six million eligible people out of Marketplace plans, trading limited fraud savings for a surge in uninsurance,” wrote free market economists Ike Brannon and Anthony LoSasso.
“Insurers would be left with a smaller, sicker risk pool and heightened pricing uncertainty, making further premium increases and selective market exits [by insurers] likely,” they wrote.
KFF Health News is a national newsroom that produces in-depth journalism about health issues and is one of the core operating programs at KFF—an independent source of health policy research, polling, and journalism. Learn more about KFF.
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This article first appeared on KFF Health News and is republished here under a Creative Commons license.
The post States Brace for Reversal of Obamacare Coverage Gains Under Trump’s Budget Bill appeared first on kffhealthnews.org
Note: The following A.I. based commentary is not part of the original article, reproduced above, but is offered in the hopes that it will promote greater media literacy and critical thinking, by making any potential bias more visible to the reader –Staff Editor.
Political Bias Rating: Center-Left
This content presents a critique of Republican-led changes to the Affordable Care Act, emphasizing potential negative impacts such as increased premiums, reduced enrollment, and the erosion of coverage gains made under the ACA. It highlights the perspective of policy analysts and state officials who express concern over these measures, while also presenting conservative viewpoints, particularly those focusing on fraud reduction. Overall, the tone and framing lean toward protecting the ACA and its expansions, which traditionally aligns with Center-Left media analysis.
Kaiser Health News
Dual Threats From Trump and GOP Imperil Nursing Homes and Their Foreign-Born Workers
In a top-rated nursing home in Alexandria, Virginia, the Rev. Donald Goodness is cared for by nurses and aides from various parts of Africa. One of them, Jackline Conteh, a naturalized citizen and nurse assistant from Sierra Leone, bathes and helps dress him most days and vigilantly intercepts any meal headed his way that contains gluten, as Goodness has celiac disease.
“We are full of people who come from other countries,” Goodness, 92, said about Goodwin House Alexandria’s staff. Without them, the retired Episcopal priest said, “I would be, and my building would be, desolate.”
The long-term health care industry is facing a double whammy from President Donald Trump’s crackdown on immigrants and the GOP’s proposals to reduce Medicaid spending. The industry is highly dependent on foreign workers: More than 800,000 immigrants and naturalized citizens comprise 28% of direct care employees at home care agencies, nursing homes, assisted living facilities, and other long-term care companies.
But in January, the Trump administration rescinded former President Joe Biden’s 2021 policy that protected health care facilities from Immigration and Customs Enforcement raids. The administration’s broad immigration crackdown threatens to drastically reduce the number of current and future workers for the industry. “People may be here on a green card, and they are afraid ICE is going to show up,” said Katie Smith Sloan, president of LeadingAge, an association of nonprofits that care for older adults.
Existing staffing shortages and quality-of-care problems would be compounded by other policies pushed by Trump and the Republican-led Congress, according to nursing home officials, resident advocates, and academic experts. Federal spending cuts under negotiation may strip nursing homes of some of their largest revenue sources by limiting ways states leverage Medicaid money and making it harder for new nursing home residents to retroactively qualify for Medicaid. Care for 6 in 10 residents is paid for by Medicaid, the state-federal health program for poor or disabled Americans.
“We are facing the collision of two policies here that could further erode staffing in nursing homes and present health outcome challenges,” said Eric Roberts, an associate professor of internal medicine at the University of Pennsylvania.
The industry hasn’t recovered from covid-19, which killed more than 200,000 long-term care facility residents and workers and led to massive staff attrition and turnover. Nursing homes have struggled to replace licensed nurses, who can find better-paying jobs at hospitals and doctors’ offices, as well as nursing assistants, who can earn more working at big-box stores or fast-food joints. Quality issues that preceded the pandemic have expanded: The percentage of nursing homes that federal health inspectors cited for putting residents in jeopardy of immediate harm or death has risen alarmingly from 17% in 2015 to 28% in 2024.
In addition to seeking to reduce Medicaid spending, congressional Republicans have proposed shelving the biggest nursing home reform in decades: a Biden-era rule mandating minimum staffing levels that would require most of the nation’s nearly 15,000 nursing homes to hire more workers.
The long-term care industry expects demand for direct care workers to burgeon with an influx of aging baby boomers needing professional care. The Census Bureau has projected the number of people 65 and older would grow from 63 million this year to 82 million in 2050.
In an email, Vianca Rodriguez Feliciano, a spokesperson for the Department of Health and Human Services, said the agency “is committed to supporting a strong, stable long-term care workforce” and “continues to work with states and providers to ensure quality care for older adults and individuals with disabilities.” In a separate email, Tricia McLaughlin, a Department of Homeland Security spokesperson, said foreigners wanting to work as caregivers “need to do that by coming here the legal way” but did not address the effect on the long-term care workforce of deportations of classes of authorized immigrants.
Goodwin Living, a faith-based nonprofit, runs three retirement communities in northern Virginia for people who live independently, need a little assistance each day, have memory issues, or require the availability of around-the-clock nurses. It also operates a retirement community in Washington, D.C. Medicare rates Goodwin House Alexandria as one of the best-staffed nursing homes in the country. Forty percent of the organization’s 1,450 employees are foreign-born and are either seeking citizenship or are already naturalized, according to Lindsay Hutter, a Goodwin spokesperson.
“As an employer, we see they stay on with us, they have longer tenure, they are more committed to the organization,” said Rob Liebreich, Goodwin’s president and CEO.
Jackline Conteh spent much of her youth shuttling between Sierra Leone, Liberia, and Ghana to avoid wars and tribal conflicts. Her mother was killed by a stray bullet in her home country of Liberia, Conteh said. “She was sitting outside,” Conteh, 56, recalled in an interview.
Conteh was working as a nurse in a hospital in Sierra Leone in 2009 when she learned of a lottery for visas to come to the United States. She won, though she couldn’t afford to bring her husband and two children along at the time. After she got a nursing assistant certification, Goodwin hired her in 2012.
Conteh said taking care of elders is embedded in the culture of African families. When she was 9, she helped feed and dress her grandmother, a job that rotated among her and her sisters. She washed her father when he was dying of prostate cancer. Her husband joined her in the United States in 2017; she cares for him because he has heart failure.
“Nearly every one of us from Africa, we know how to care for older adults,” she said.
Her daughter is now in the United States, while her son is still in Africa. Conteh said she sends money to him, her mother-in-law, and one of her sisters.
In the nursing home where Goodness and 89 other residents live, Conteh helps with daily tasks like dressing and eating, checks residents’ skin for signs of swelling or sores, and tries to help them avoid falling or getting disoriented. Of 102 employees in the building, broken up into eight residential wings called “small houses” and a wing for memory care, at least 72 were born abroad, Hutter said.
Donald Goodness grew up in Rochester, New York, and spent 25 years as rector of The Church of the Ascension in New York City, retiring in 1997. He and his late wife moved to Alexandria to be closer to their daughter, and in 2011 they moved into independent living at the Goodwin House. In 2023 he moved into one of the skilled nursing small houses, where Conteh started caring for him.
“I have a bad leg and I can’t stand on it very much, or I’d fall over,” he said. “She’s in there at 7:30 in the morning, and she helps me bathe.” Goodness said Conteh is exacting about cleanliness and will tell the housekeepers if his room is not kept properly.
Conteh said Goodness was withdrawn when he first arrived. “He don’t want to come out, he want to eat in his room,” she said. “He don’t want to be with the other people in the dining room, so I start making friends with him.”
She showed him a photo of Sierra Leone on her phone and told him of the weather there. He told her about his work at the church and how his wife did laundry for the choir. The breakthrough, she said, came one day when he agreed to lunch with her in the dining room. Long out of his shell, Goodness now sits on the community’s resident council and enjoys distributing the mail to other residents on his floor.
“The people that work in my building become so important to us,” Goodness said.
While Trump’s 2024 election campaign focused on foreigners here without authorization, his administration has broadened to target those legally here, including refugees who fled countries beset by wars or natural disasters. This month, the Department of Homeland Security revoked the work permits for migrants and refugees from Cuba, Haiti, Nicaragua, and Venezuela who arrived under a Biden-era program.
“I’ve just spent my morning firing good, honest people because the federal government told us that we had to,” Rachel Blumberg, president of the Toby & Leon Cooperman Sinai Residences of Boca Raton, a Florida retirement community, said in a video posted on LinkedIn. “I am so sick of people saying that we are deporting people because they are criminals. Let me tell you, they are not all criminals.”
At Goodwin House, Conteh is fearful for her fellow immigrants. Foreign workers at Goodwin rarely talk about their backgrounds. “They’re scared,” she said. “Nobody trusts anybody.” Her neighbors in her apartment complex fled the U.S. in December and returned to Sierra Leone after Trump won the election, leaving their children with relatives.
“If all these people leave the United States, they go back to Africa or to their various countries, what will become of our residents?” Conteh asked. “What will become of our old people that we’re taking care of?”
KFF Health News is a national newsroom that produces in-depth journalism about health issues and is one of the core operating programs at KFF—an independent source of health policy research, polling, and journalism. Learn more about KFF.
Subscribe to KFF Health News’ free Morning Briefing.
This article first appeared on KFF Health News and is republished here under a Creative Commons license.
The post Dual Threats From Trump and GOP Imperil Nursing Homes and Their Foreign-Born Workers appeared first on kffhealthnews.org
Note: The following A.I. based commentary is not part of the original article, reproduced above, but is offered in the hopes that it will promote greater media literacy and critical thinking, by making any potential bias more visible to the reader –Staff Editor.
Political Bias Rating: Center-Left
This content primarily highlights concerns about the impact of restrictive immigration policies and Medicaid spending cuts proposed by the Trump administration and Republican lawmakers on the long-term care industry. It emphasizes the importance of immigrant workers in healthcare, the challenges that staffing shortages pose to patient care, and the potential negative effects of GOP policy proposals. The tone is critical of these policies while sympathetic toward immigrant workers and advocates for maintaining or increasing government support for healthcare funding. The framing aligns with a center-left perspective, focusing on social welfare, immigrant rights, and concern about the consequences of conservative economic and immigration policies without descending into partisan rhetoric.
Kaiser Health News
California’s Much-Touted IVF Law May Be Delayed Until 2026, Leaving Many in the Lurch
California lawmakers are poised to delay the state’s much-ballyhooed new law mandating in vitro fertilization insurance coverage for millions, set to take effect July 1. Gov. Gavin Newsom has asked lawmakers to push the implementation date to January 2026, leaving patients, insurers, and employers in limbo.
The law, SB 729, requires state-regulated health plans offered by large employers to cover infertility diagnosis and treatment, including IVF. Nine million people will qualify for coverage under the law. Advocates have praised the law as “a major win for Californians,” especially in making same-sex couples and aspiring single parents eligible, though cost concerns limited the mandate’s breadth.
People who had been planning fertility care based on the original timeline are now “left in a holding pattern facing more uncertainty, financial strain, and emotional distress,” Alise Powell, a director at Resolve: The National Infertility Association, said in a statement.
During IVF, a patient’s eggs are retrieved, combined with sperm in a lab, and then transferred to a person’s uterus. A single cycle can total around $25,000, out of reach for many. The California law requires insurers to cover up to three egg retrievals and an unlimited number of embryo transfers.
Not everyone’s coverage would be affected by the delay. Even if the law took effect July 1, it wouldn’t require IVF coverage to start until the month an employer’s contract renews with its insurer. Rachel Arrezola, a spokesperson for the California Department of Managed Health Care, said most of the employers subject to the law renew their contracts in January, so their employees would not be affected by a delay.
She declined to provide data on the percentage of eligible contracts that renew in July or later, which would mean those enrollees wouldn’t get IVF coverage until at least a full year from now, in July 2026 or later.
The proposed new implementation date comes amid heightened national attention on fertility coverage. California is now one of 15 states with an IVF mandate, and in February, President Donald Trump signed an executive order seeking policy recommendations to expand IVF access.
It’s the second time Newsom has asked lawmakers to delay the law. When the Democratic governor signed the bill in September, he asked the legislature to consider delaying implementation by six months. The reason, Newsom said then, was to allow time to reconcile differences between the bill and a broader effort by state regulators to include IVF and other fertility services as an essential health benefit, which would require the marketplace and other individual and small-group plans to provide the coverage.
Newsom spokesperson Elana Ross said the state needs more time to provide guidance to insurers on specific services not addressed in the law to ensure adequate and uniform coverage. Arrezola said embryo storage and donor eggs and sperm were examples of services requiring more guidance.
State Sen. Caroline Menjivar, a Democrat who authored the original IVF mandate, acknowledged a delay could frustrate people yearning to expand their families, but requested patience “a little longer so we can roll this out right.”
Sean Tipton, a lobbyist for the American Society for Reproductive Medicine, contended that the few remaining questions on the mandate did not warrant a long delay.
Lawmakers appear poised to advance the delay to a vote by both houses of the legislature, likely before the end of June. If a delay is approved and signed by the governor, the law would immediately be paused. If this does not happen before July 1, Arrezola said, the Department of Managed Health Care would enforce the mandate as it exists. All plans were required to submit compliance filings to the agency by March. Arrezola was unable to explain what would happen to IVF patients whose coverage had already begun if the delay passes after July 1.
The California Association of Health Plans, which opposed the mandate, declined to comment on where implementation efforts stand, although the group agrees that insurers need more guidance, spokesperson Mary Ellen Grant said.
Kaiser Permanente, the state’s largest insurer, has already sent employers information they can provide to their employees about the new benefit, company spokesperson Kathleen Chambers said. She added that eligible members whose plans renew on or after July 1 would have IVF coverage if implementation of the law is not delayed.
Employers and some fertility care providers appear to be grappling over the uncertainty of the law’s start date. Amy Donovan, a lawyer at insurance brokerage and consulting firm Keenan & Associates, said the firm has fielded many questions from employers about the possibility of delay. Reproductive Science Center and Shady Grove Fertility, major clinics serving different areas of California, posted on their websites that the IVF mandate had been delayed until January 2026, which is not yet the case. They did not respond to requests for comment.
Some infertility patients confused over whether and when they will be covered have run out of patience. Ana Rios and her wife, who live in the Central Valley, had been trying to have a baby for six years, dipping into savings for each failed treatment. Although she was “freaking thrilled” to learn about the new law last fall, Rios could not get clarity from her employer or health plan on whether she was eligible for the coverage and when it would go into effect, she said. The couple decided to go to Mexico to pursue cheaper treatment options.
“You think you finally have a helping hand,” Rios said of learning about the law and then, later, the requested delay. “You reach out, and they take it back.”
This article was produced by KFF Health News, which publishes California Healthline, an editorially independent service of the California Health Care Foundation.
KFF Health News is a national newsroom that produces in-depth journalism about health issues and is one of the core operating programs at KFF—an independent source of health policy research, polling, and journalism. Learn more about KFF.
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This story can be republished for free (details).
KFF Health News is a national newsroom that produces in-depth journalism about health issues and is one of the core operating programs at KFF—an independent source of health policy research, polling, and journalism. Learn more about KFF.
Subscribe to KFF Health News’ free Morning Briefing.
This article first appeared on KFF Health News and is republished here under a Creative Commons license.
The post California’s Much-Touted IVF Law May Be Delayed Until 2026, Leaving Many in the Lurch appeared first on kffhealthnews.org
Note: The following A.I. based commentary is not part of the original article, reproduced above, but is offered in the hopes that it will promote greater media literacy and critical thinking, by making any potential bias more visible to the reader –Staff Editor.
Political Bias Rating: Center-Left
This content is presented in a factual, balanced manner typical of center-left public policy reporting. It focuses on a progressive healthcare issue (mandated IVF insurance coverage) favorably highlighting benefits for diverse family structures and individuals, including same-sex couples and single parents, which often aligns with center-left values. At the same time, it includes perspectives from government officials, industry representatives, opponents, and patients, offering a nuanced view without overt ideological framing or partisan rhetoric. The emphasis on healthcare access, social equity, and patient impact situates the coverage within a center-left orientation.
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