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Yes, FCC Environmental needs to sharpen up its trash collection game in Buncombe, and it’s working on it • Asheville Watchdog

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avlwatchdog.org – JOHN BOYLE – 2025-01-27 06:00:00

If I’ve learned anything in three decades as an observer of local governments, it’s this: Don’t mess with residents’ garbage service.

More precisely, don’t mess up garbage pickups. People really, really, really don’t like it when their trash doesn’t get hauled off.

And since FCC Environmental took over garbage collection in Buncombe County at the start of the year, it’s had a lot of problems. I know the county has heard a lot of the complaints, and so have I.

Here’s a taste of what’s hit my inbox:

“Can you find what is going on with FCC Environmental?” Leicester resident Tom Leonard wrote. “They are missing my pickup, and when I call to complain I get a help center in Colorado and all they can do is take my information and pass the ticket along. I also filed a complaint with the county on their website. They missed me completely last week, and just got the trash this week. To make matters worse, WastePro didn’t pick up my recycling at the end of December, so I have over five weeks of recycling piling up here. I just got off the phone again and got the same call center in Colorado. Can you find out what is going on there, and if they even have a plan to clean up this mess they created? There are 38 homes in the development I live in (I’m in Leicester) and we all have overflowing bins sitting by the road … waiting.”

County resident Chip Boyd was even more blunt:

“You may already be on this one, but the new waste collection contractor for Buncombe County has started out by falling flat on their face. If you look at social media like nextdoor.com and Facebook, you’ll see hundreds and hundreds of people whose trash has not been collected for weeks. The county government is not responsive, FCC’s phone lines are either closed or have a 30-minute plus wait time, and emails go unanswered. I, for example, have not had a single pickup since they took over. Of course, one expects there to be some birthing pains as a new contractor takes over, but this looks to be much, much worse. Personally, I just finished hauling a month’s worth of trash and garbage in my SUV to dispose of it, so you can imagine that my attitude about this is not very positive.”

No, I imagine not.

FCC responds: ‘It’s just hard to avoid, no matter how hard you prepare’

I reached out to Charles Merkley, vice president of business development with FCC, and he told me Thursday the company is well aware of the complaints and has worked to knock them down and add personnel and equipment.

“I think the important thing is we’re here to partner with Buncombe County and the residents, and we’re doing everything we can to be able to provide them the service that they’re paying for, that they request,” Merkley said. “That’s always our mission. Always.”

He acknowledged that early in the transition FCC had received about 400 complaints. A 45-year veteran of the waste disposal industry, Merkley said all transitions into a new market come with hiccups.

FCC has 43 employees in Buncombe County, including 32 drivers. The company has 32 trucks working the county, with eight additional trucks in support roles. // Watchdog photo by John Boyle

“It’s just hard to avoid, no matter how hard you prepare,” Merkley said, noting that FCC did do dry runs throughout the community before taking over. “But once you actually get live and go in there, there is always something. New equipment — brand new carts we buy, they break, unfortunately.”

FCC has 43 employees in Buncombe County, including 32 drivers. The company has 32 trucks working the county, with eight additional trucks in support roles.

Asked if FCC hired former workers from Waste Pro, which previously held the garbage contract for the county, Merkley said, “Not many.”

“But we did get a lot of local, experienced people that may have worked in the industry previously,” Merkley said. “Our general manager is very, very local and very familiar with Buncombe County and the collection routing. He’s worked with other companies doing that.”

One issue has been the mountain terrain and in some cases narrow, steep roads that require specialty vehicles or four-wheel-drive trucks.

“We’ve added additional pieces of equipment over and above the scheduled routes that are scheduled, and that’s eight to 10 pieces of equipment, along with drivers,” Merkley said. “They’re coming from all over the country that are part of our startup teams.”

Some of these veteran drivers are mentoring newer FCC workers, or in some cases driving the vehicles and teaching employees the nuances of the equipment, Merkley said. 

Merkley said FCC typically handles complaint calls locally but was overloaded early on. 

FCC has a half-dozen people in Buncombe to handle phone calls, and the first backup for that is another center in Houston,  where FCC is headquartered. Calls go to those two places first, then to Colorado, which is FCC’s “external, global call center.”

“And unfortunately, they’re trained as best they can be, but they don’t always know specific answers, and that’s why we like to do it local,” Merkley said. “And we feel very strongly that as of now, and even by towards the end of the month, that all the external calls won’t be necessary.”

By the way, Leonard emailed me Friday to say FCC made it out to his neighborhood, Newfound Estates, the day before.

“They came and got the recycling for the whole subdivision,” Leonard told me via email. “I don’t think they would have gotten it if they didn’t hear from you. Now if they pick us up on Monday, that will clear out all that I had piled up here from the last five weeks.”

Fingers crossed, Tom.

Buncombe: ‘Our community has already endured enough challenges’

Buncombe County Manager Avril Pinder addressed the FCC issues at the Jan. 22 community briefing.

“We know the delays and missed pickups have been incredibly frustrating,” Pinder said. “Our community has already endured enough challenges.”

To be fair, FCC got knocked back a day last week because of icy conditions Monday, so it was finishing up pickups on Saturday instead of Friday. But Pinder acknowledged the other customer complaints.

“We have set an action plan for FCC, and our expectations are for them to maintain a 98 percent collection rate beginning Feb. 1,” Pinder said. “They have agreed to this, and they are continuing to increase staffing and resources to get the job done that we’ve hired them to do.”

I’m glad that FCC is knocking down the complaints, because Buncombe has a history of poor garbage collection service. If you’ve been here since 2010 or thereabouts and live in the unincorporated parts of Buncombe County, you probably have not-so-fond memories of Waste Pro’s startup here, and its collection woes that continued sporadically for years.

Waste Pro, Buncombe County’s previous trash contractor, generated complaints about collection issues that continued sporadically for years.

In June 2015 I wrote an article for the Citizen Times with the headline, “Buncombe trash contract to be rebid after Waste Pro issue.” The county was miffed about collection issues resulting in a deluge of complaints, “problems mostly driven by too few workers and equipment problems,” I wrote.

Back then, former Waste Pro spokesman Ron Pecora said the company was getting back on track after adding workers. This will sound familiar:

“We are doing everything we said we would and more in terms of people and equipment,” Pecora said in 2015. “Calls are dramatically down and we are caught up. We have made our promises and commitments, which will become obvious rather than (talking) about what we will do.”

The county and Waste Pro worked out their differences, and the contract continued through the end of last year. Buncombe chose FCC in part because the company’s rates were slightly lower than Waste Pro’s proposal.

Buncombe County Board of Commissioners Chair Amanda Edwards told me the FCC topic is definitely on her radar — and poor service is unacceptable.

“We are working very closely with our solid waste team to get each and every one of these (complaints) addressed, and we do expect better service and better customer service for the residents of Buncombe County,” Edwards said.

I told her that some folks are really riled up, especially those with trash sitting in front of their homes for weeks.

“And that’s fair,” Edwards said. “Nobody wants that sitting outside their home or their neighborhoods.”

She told me that for any FCC-related email that comes to all of the commissioners, the board’s clerk is on the case.

“She is working with the Solid Waste team to address each and every one of them,” Edwards said. “The ones that have come to me directly, I have responded to every single one of them to date, and have responded directly, and have also shared those with the Solid Waste team, who then follows up.”

She said she’s actually had some residents reach back out and thank her for responding, noting they’d heard from the Solid Waste department. 

For all county residents, I’m hoping FCC has a handle on the demands of our local area, and that the service smooths out.

Meanwhile, I await your emails.

Asheville Watchdog is a nonprofit news team producing stories that matter to Asheville and Buncombe County. John Boyle has been covering Asheville and surrounding communities since the 20th century. You can reach him at (828) 337-0941, or via email at jboyle@avlwatchdog.org. The Watchdog’s local reporting is made possible by donations from the community. To show your support for this vital public service go to avlwatchdog.org/support-our-publication/.

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The post Yes, FCC Environmental needs to sharpen up its trash collection game in Buncombe, and it’s working on it • Asheville Watchdog appeared first on avlwatchdog.org

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Flooded homes, cars frustrate people living in Wilson neighborhood: ‘I’m so tired’

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www.youtube.com – ABC11 – 2025-06-16 12:08:08


SUMMARY: Residents in a Wilson, North Carolina neighborhood are expressing frustration after yet another round of flooding damaged homes and vehicles following heavy overnight rains. Water rose to knee level on Starship Lane, flooding driveways, cars, and apartments. One resident reported losing music equipment, furniture, and clothes for the third time due to recurring floods. The rising water even brought worms and snakes from a nearby pond into homes. Debris and trash were scattered as floodwaters receded, leaving many questioning why no long-term solution has been implemented. Residents are exhausted, facing repeated loss and cleanup efforts after each heavy rainfall.

“We have to throw everything out. This is my third time doing this.”

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McDowell DSS shakeup after child abuse not reported to NC DHHS

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carolinapublicpress.org – Lucas Thomae – 2025-06-16 08:54:00


More than three months after McDowell County placed its Department of Social Services (DSS) director Bobbie Sigmon and child protective services manager Lakeisha Feaster on paid leave, details about internal issues remain limited. A state letter revealed McDowell DSS failed to notify law enforcement of child abuse evidence and violated state policies, also neglecting required face-to-face visits and risk assessments. After nearly four months on leave, both Sigmon and Feaster resigned. Interim director Ashley Wooten is overseeing operations as the county considers restructuring social services, potentially consolidating departments into a human services agency, which may eliminate the traditional DSS director role.

More than three months after McDowell County placed its Department of Social Services director on leave, officials have kept quiet about upheaval inside the office responsible for child welfare and a range of other public services. A letter obtained by Carolina Public Press revealed that McDowell DSS failed to alert law enforcement to evidence of child abuse — and violated other state policies, too.

County commissioners placed former McDowell DSS director Bobbie Sigmon and child protective services program manager Lakeisha Feaster on paid administrative leave during a special session meeting on Feb. 3. Another child protective services supervisor resigned the following week.

[Subscribe for FREE to Carolina Public Press’ alerts and weekend roundup newsletters]

County Commissioner Tony Brown told local news media at the time that the county initiated an investigation into its DSS office and the state was involved, but did not provide any details about the cause for the investigation. County commissioners haven’t spoken publicly about the matter since.

That Feb. 21 letter, sent by the N.C. Department of Health and Human Services to Brown and county manager Ashley Wooten, offered previously undisclosed details about issues at the DSS office.

State letter details DSS missteps

According to the letter, McDowell County reached out to the state with concerns that its DSS office hadn’t been notifying law enforcement when evidence of abuse and neglect was discovered in child welfare cases.

The letter didn’t say how or when the county first became aware of the problem, but District Attorney Ted Bell told CPP that he had “raised issues” with the county about DSS prior to Sigmon and Feaster being put on leave. Bell’s office was not involved with the investigation into McDowell DSS.

The state sent members of its Child Welfare Regional Specialists Team to look into the claim. Their findings confirmed that McDowell DSS had failed in multiple instances to alert law enforcement to cases of abuse.

Additionally, the state identified several recent child welfare cases in which social workers failed to consistently meet face to face with children or adequately provide safety and risk assessments in accordance with state policy.

“Next steps will include determining how to work with (McDowell DSS) to remediate the service gaps identified in the case reviews,” the letter concluded.

However, that nearly four-month-old correspondence is the state’s “most recent engagement” with McDowell DSS, a spokesperson for the Department of Health and Human Services told CPP last week.

Sometimes the state will initiate a “corrective action plan” when it finds a county DSS office in violation of state policy. If a county fails to follow through on its corrective action plan, the state may strip the DSS director of authority and assume control of the office.

Just last month, the state took over Vance County DSS when it failed to show improvement after starting a corrective action plan.

The state hasn’t taken similar measures in McDowell.

McDowell considers DSS overhaul

Wooten has served as the interim DSS director in Sigmon’s absence. He told CPP that Sigmon and Feaster resigned “to seek employment elsewhere” on May 31, after nearly four months of paid leave.

That Sigmon and Feaster resigned, rather than being fired, leaves open the possibility that they may continue to work in DSS agencies elsewhere in North Carolina. CPP reported in 2022 on counties’ struggles to hire and retain qualified social workers and social services administrators.

Wooten would oversee the hiring of a new DSS director if the commissioners choose to replace Sigmon, but the county is considering an overhaul to its social services structure that may eliminate the director position entirely.

The restructure would consolidate social services and other related departments into one human services agency, Wooten said. The county may not hire a new DSS director in that case, but instead seek someone to lead an umbrella agency that would absorb the duties of a traditional social services department.

A 2012 state law changed statute to allow smaller counties to form consolidated human services agencies, which are typically a combination of public health and social services departments. 

County DSS directors across the state opposed such a change to state statute at the time, but county managers and commissioners mostly supported it, according to a report commissioned by the General Assembly.

At least 25 counties moved to a consolidated human services model in the decade since the law was passed.

McDowell shares a regional public health department with Rutherford County, so it’s unclear what a consolidated human services agency there might look like. Statute does not define “human services” so it’s up to the county what to include in a consolidated agency.

Wooten told CPP that no decisions about such a transition have been made.

This article first appeared on Carolina Public Press and is republished here under a Creative Commons Attribution-NoDerivatives 4.0 International License.

The post McDowell DSS shakeup after child abuse not reported to NC DHHS appeared first on carolinapublicpress.org



Note: The following A.I. based commentary is not part of the original article, reproduced above, but is offered in the hopes that it will promote greater media literacy and critical thinking, by making any potential bias more visible to the reader –Staff Editor.

Political Bias Rating: Centrist

This article from Carolina Public Press focuses on administrative failures within McDowell County’s Department of Social Services, relying on official documents, quotes from public officials, and a chronological recounting of events. It avoids emotionally charged language and refrains from assigning blame beyond documented actions or policies. The piece does not advocate for a specific political solution or frame the story through an ideological lens, instead presenting the issue as a matter of public accountability and governance. Its tone is investigative and factual, reflecting a commitment to journalistic neutrality and transparency without promoting a partisan viewpoint.

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Enjoying the I-26 widening project? Great, because it won’t be over until July 2027 — if it stays on schedule • Asheville Watchdog

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avlwatchdog.org – JOHN BOYLE – 2025-06-16 06:00:00


The I-26 widening project in Buncombe and Henderson counties, originally slated for completion in 2024, is now expected to finish by July 1, 2027. Delays stem from added infrastructure like Exit 35 for the Pratt & Whitney plant and a new Blue Ridge Parkway bridge. Traffic congestion and safety concerns continue, especially westbound near Long Shoals. Drivers face narrowed lanes, slowdowns, and limited truck restrictions. Some relief is expected by July 4, with westbound traffic moving to new lanes. Meanwhile, the \$1.1 billion I-26 Connector project has begun, with full completion not expected until at least 2031—or likely later.

Among the many topics that draw continued interest — and ire — from you good readers, the I-26 widening project has to be right at the top of the list.

No, not the I-26 Connector project, which we will get to complain about for roughly the next decade. I’m talking about the widening of I-26 through Buncombe and Henderson counties, the $534 million project that started in October 2019.

Initially, it was to be completed in 2024, but that date got pushed back to this year. Then next year. 

And now?

“Our revised contract completion date for I-26 widening in Buncombe — which includes Exit 35 — is July 1, 2027,” David Uchiyama, spokesperson for the North Carolina Department of Transportation in western North Carolina, said via email.

You read that right — two more years of harrowing passes through Jersey barriers, slamming on the brakes because the pickup in front of you didn’t notice the line of cars in front of him coming to a standstill, and serious concrete envy when you drive I-26 in Henderson County, which is a glorious four lanes on each side in places.

Most times I go to Asheville, I take I-26. It’s gotten so I give myself about 40 minutes for what once was a 20-minute trip, mainly because I just don’t know what I’m going to get. 

Best-case scenario is a sluggish slog through the Long Shoals area and up the mountain to the Blue Ridge Parkway, as the tractor-trailers refuse to move over and they slow everything down. Worst-case scenario is a wreck, for which I can plan on settling in for a good 50 minutes or so.

Clearly, this road project makes me a little grumpy, but I can assure you I’m not the only one. I routinely hear from readers who might even outdo me on the grump-ometer. Most recently, an octogenarian wrote to express his displeasure:

“If the pace of building the Connector takes as long as building out I-26 at the Outlet Mall to below the airport and beyond toward Hendersonville, it almost certainly will not be completed in our lifetimes, and I’m 82 years old. Could you please determine why this project is still not complete? It seems like an interminable length of time exacerbated by the many days one passes through the area and sees lots of machinery not in use nor any work going on at all. It seems to me that magnificent roads in Western Europe get done a lot faster, and certainly in China where significant projects get done three times faster than here with work ongoing 24 hours a day. You want to get things done, then China’s approach may be worth our consideration. Or, are we too soft?”

I chuckled. To be fair, China is a communist country that builds apartment buildings and roads that folks don’t even use, and if you’re a worker there, they might suggest your life could be a lot shorter if you don’t put in all that overtime.

Heading into Asheville on westbound I-26, traffic narrows down to two lanes bordered by concrete barriers. This traffic pattern will change in about a month, though, the NCDOT said. // Watchdog photo by John Boyle

To be fair to the NCDOT and its contractor, the new exit for the Pratt & Whitney plant got added in well after the I-26 widening had begun. 

“The addition of Exit 35 — an economic development project in addition to a project that will relieve congestion and increase safety — created (the) completion dates,” Uchiyama said.

Back in March, when another reader had asked about delays, Luke Middleton, resident engineer with the NCDOT’s Asheville office, said, “The addition of a new interchange, Exit 35, after the project was more than halfway completed extended the timeframe needed to complete the north section.

“The south end of the project did not have these obstacles,” Middleton said then. The new exit was announced in early 2022.

Middleton noted that Exit 35 will include an additional bridge and multiple retaining walls, “which increased the overall project timeline by almost two years.”

This month, I asked if the contractor was facing any penalties because of the extended time frame.

“Damages will not be charged unless the contractor is unable to complete the work by the newly established contract date,” Uchiyama said. “If work goes past that date a multitude of items will be considered before damages are charged.”

Those damages could be $5,000 a day. 

While it may appear work is not going on yet with the interchange, that’s a misperception, Uchiyama said.

“The contractor started working on the westbound on and off ramps in March of 2024,” Uchiyama said. “I-26 traffic has been on the other side of the interstate island, which obstructs the view of drivers in the area.”

Over the past month, “earthwork operations have started on the offramp on the eastbound side of I-26, just south of the French Broad River,” Uchiyama added. He also noted that the interchange bridge will be a little less than one mile south of the French Broad River bridge and about halfway between the French Broad River and the Blue Ridge Parkway.  

New Blue Ridge Parkway bridge building has been slow

Another factor in the widening slowness is the construction of a new Blue Ridge Parkway bridge, which Middleton acknowledged in March “has taken longer than anticipated, which has resulted in a delay to remove the existing structure. Removal of the existing structure is key to getting traffic in its final pattern.”

Uchiyama said the removal of the old bridge is coming up this summer.

“We anticipate switching traffic from the old bridge to the new bridge and new alignment on the Blue Ridge Parkway late this summer,” Uchiyama said. “Once traffic has been moved to the new alignment, the contractor will begin taking down the existing bridge.”

I wrote about the parkway bridge last August, noting that it was supposed to be finished between Halloween and Thanksgiving. The $14.5 million bridge is 605 feet long, 36 feet wide and will provide two lanes of travel over I-26.

It’s also right in the area where I-26 traffic gets bottlenecked pretty much every day, especially traveling west (which is really more northward through this area, but let’s not split hairs). Coming from Airport Road, you’re driving on three lanes of concrete, which narrow down to two at Long Shoals.

Add in a fairly steep hill leading up to the Parkway bridge, and it’s a guaranteed bottleneck. I asked Uchiyama what causes this.

Westbound traffic on I-26 often slows down or gets congested on the hill heading up to the Blue Ridge Parkway bridge. // Watchdog photo by John Boyle

“Congestion issues existed for years prior to construction,” he said. “The opening of new lanes, wider shoulders and faster speeds approaching this area, and the opening of lanes in the opposite direction exacerbate the perception of current congestion.”

Allow me a moment to note that this is not a “perception of current congestion.” It’s congested through here every day, just about any time of day, and it’s particularly horrid during rush hours. If I’m heading to Asheville during rush hours, or coming home, I opt for another route. 

As far as the bottleneck, Uchiyama said the NCDOT had to narrow four lanes down to two.

“Functionally, NCDOT chose a traffic pattern that trims four lanes down to two while providing drivers with ample time for merging to the appropriate lanes, including the Long Shoals Road offramp,” Uchiyama said.

One problem with congestion on westbound I-26 is that slow-moving tractor-trailers take up both lanes, instead of pulling to the right. // Watchdog photo by John Boyle

Part of the problem is this is an area where you get people not paying attention and then slamming on the brakes, or folks hauling arse into the construction zone instead of slowing down, resulting in someone slamming on the brakes, or a rear end collision. It’s unpleasant to say the least, dicey and dangerous to say the most.

Regarding trucks not moving over, don’t look for that to change.

Right now there’s just nowhere to pull over as you head up the mountain, so pulling over trucks is not practical.

“The truck restriction enacted prior to construction has been suspended to increase safety for construction workers, those who would enforce any truck restriction, and those responding to any crashes or breakdowns,” Uchiyama said. “NCDOT and other agencies — including law enforcement — will revisit the necessity of a truck restriction upon completion of the project.”

Some relief in sight

Once you crest the hill and pass under the Parkway bridges, the construction zone is curvy and lined with concrete barriers. You better be on your toes through here, in both directions.

Some relief is coming, though.

“The current configuration is temporary — less than a month remaining,” Uchiyama said. “The contractor anticipates moving traffic to the new westbound alignment from Long Shoals (Exit 37) to Brevard Road (Exit 33) before the July 4th holiday,” Uchiyama said. “This will provide for more shoulder area.”

So that covers the widening project.

But if you really think about all this, the fun is just starting.

 By that, I mean we can now anticipate the $1.1 billion I-26 Connector project kicking off and creating traffic issues for, oh, I don’t know, the next 25 years.

I asked Uchiyama if we can expect these projects — the ongoing widening and the Connector — to overlap.

“On the calendar? Yes. On the ground? No,” Uchiyama said. “Construction has started on the south section of the Connector. The north section is slated to start in the second half of 2026.”

I’m going to classify that as overlapping, at least in my world.

The NCDOT’s official page on the Connector project lists the completion date as October 2031. I’m going to add five years, just to be on the safe side.


Asheville Watchdog welcomes thoughtful reader comments about this story, which has been republished on our Facebook page. Please submit your comments there. 


Asheville Watchdog is a nonprofit news team producing stories that matter to Asheville and Buncombe County. John Boyle has been covering Asheville and surrounding communities since the 20th century. You can reach him at (828) 337-0941, or via email at jboyle@avlwatchdog.org. To show your support for this vital public service go to avlwatchdog.org/support-our-publication/.

Original article

The post Enjoying the I-26 widening project? Great, because it won’t be over until July 2027 — if it stays on schedule • Asheville Watchdog appeared first on avlwatchdog.org



Note: The following A.I. based commentary is not part of the original article, reproduced above, but is offered in the hopes that it will promote greater media literacy and critical thinking, by making any potential bias more visible to the reader –Staff Editor.

Political Bias Rating: Centrist

This content provides a detailed and pragmatic overview of a local infrastructure project without showing clear ideological bias. It critiques government project delays and inefficiencies, compares practices internationally, and addresses practical concerns of local residents. The tone is concerned but balanced, focusing on accountability and transparency rather than promoting a specific political agenda or leaning left or right.

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