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When will I get my first water bill? And how will that work, since we had no potable water for six weeks? When will lead tests go out? Raw water test results MIA? • Asheville Watchdog
Today’s round of questions, my smart-aleck replies, and the real answers:
Question: Can you let us know when the city of Asheville will begin to charge us for water?
My answer: Leaded or unleaded? Too soon?
Real answer: I’ve had several readers ask about this, and happily, Asheville Water Resources Department spokesperson Clay Chandler addressed this in detail at the Dec. 2 daily Helene briefing, and in a followup email.
First, Chandler noted that Water Resources paused all billing at the onset of Tropical Storm Helene, which struck Sept. 27, and did not resume until the city returned to providing potable water Nov. 18, when it lifted its boil water notice.
“As we return to regular service operations, billing will be resumed,” Chandler said. “Meter reading began the same week potable water was restored. I think our meter shop actually started to get out into the field on Nov. 20 — so a couple of days after the notice was lifted.”
Chandler said Thursday the first full batch of bills went out Dec. 2, “so they should start hitting mailboxes, if they haven’t already.”
At the briefing he noted a couple of key takeaways for customers to be aware of regarding bills.
As new billing statements go out, they’ll include service fees “for water, sewer, storm water and sanitation services, as applicable to each customer,” Chandler said.
“Utility flat fee charges are primarily billed bimonthly for a total of six times per year,” Chandler explained. “The water consumption charge for water usage on all bills has been changed to $0. This covers all water usage from your last bill before the storm through your meter reading for the current bill.”
That covers the full period when customers did not have potable water.
“Sewer treatment will be charged at the regular rate, as the Metropolitan Sewer District has remained operational and is treating wastewater on a normal schedule,” Chandler said.
Look for the overall bill to be higher than what you’re used to.
“Due to the lapse in billing during storm recovery, customers have missed one full bimonthly billing cycle,” Chandler said. “Because of this, the flat fees for services will be doubled on your most recent bill. Those fees are designed for assessment, six times per year for each of the services. And again, that’s water, sewer, storm water and sanitation.”
“What it does not include, again, is a water consumption charge for the billing period impacted by Hurricane Helene, from the end of September through mid-November,” he continued.
MSD General Manager Tom Hartye said this week via email that the district is aware that some customers have concerns about receiving high sewer bills for their most recent water and sewer utility invoice.
“The City of Asheville chose to delay billing during the aftermath of Tropical Storm Helene,” Hartye said, noting that current bills have an increased number of days in the billing cycle. “Some bills have up to 80 percent more days, as compared to the normal 60-day billing cycle.”
Hartye also noted that MSD operated throughout the storm.
“When non-potable water was delivered to the Asheville customers, the meters began to record the usage,” Hartye said. “While most of this water likely went down the sewer, we understand that some may have aggressively flushed outdoors to aid in the cleaning of the Asheville system.”
If you believe your billed water usage is abnormally high as a result of extensive flushing outside, contact Ben Colburn, MSD’s billing and collection coordinator, at 828-225-8209.
“MSD will offer a one-time credit for any usage over a 12-month bimonthly average,” Hartye said.
Chandler said Water Resources “will not assess any delinquent fees for utility statements until after March 1 next year.”
If you have billing questions or you need additional time to pay, contact the Water Resources Customer Service line at 828-251-1122.
“Payment plans, as always, will be made available to customers who request them, and the regular rates will resume, beginning with the next billing cycle,” Chandler said.
Question: I was wondering if you could maybe track down an answer to a question about water bills during the period without potable water. Water Resources spokesperson Clay Chandler in his updates seemed to suggest that there would be no water bills issued until full service was restored, so not to worry about consumption, all the “flushing” of lines, etc. However, I own an office space in a condominium where water use is charged on a prorated basis. Our association management has reached out to the city and was told that, yes, there is no billing happening now, but then once service is restored they will calculate the difference between the reading upon restoration and the last pre-Helene reading and issue a bill for water usage, and that it could be a very large bill. These two seem contradictory, to say the least. Could you investigate?
My answer: If by “investigate” you mean, “Ask Chandler about this,” then yes, by all means.
Real answer: Chandler said the entire bill cycle will be at a “zero rate for consumption.” The city has to read all the meters in the system, so that’s going to take some time.
“We won’t know in most cases what a customer’s meter was reading on Nov. 18,” Chandler said, referring to the date when potable water was restored. “Because of that, there will be no charge from the last reading until the current one. The ending read date will vary. We realize this will make some customers have a longer ‘free’ period than others, but that’s unavoidable.”
The city is working on installing new “Advanced Metering Infrastructure,” and that system, which includes automated readings, would have made all of this much simpler, Chandler said.
“That project, which is about 30 percent complete, will resume in January and is scheduled for substantial completion in 2026,” he added.
Question: I haven’t been able to find out when the lead kits that one can order from the city of Asheville Water Resources will be distributed. And, will they be sent by mail or require pickup at an office? I have submitted the same question to the city but would be most appreciative if you are able to find that information and distribute it through your posts.
My answer: It’s hard to say no when someone is this polite.
Real answer: “Lead kits will be distributed by Water Resources personnel or other city staff,” Chandler said. “Please note, due to the volume of requests, it could take a few weeks to get test kits distributed after the request is made. We’re working on ways to speed up that process and will share details once those plans have been finalized.”
As of last week, the city had received more than 5,000 requests for the kits. In mid-November, Water Resources announced that lead had been found in seven schools after the city had suspended its lead mitigation program for 19 days because of the storm damage. The mitigation program resumed Oct. 30, and the city says the water is safe to drink.
However, two outside chemistry experts recently told Asheville Watchdog that they would recommend people living in houses built in or before 1988, when lead was banned in plumbing, get their water tested for lead before consuming it.
Question: Why hasn’t raw water sampling data been posted for over a week? It’s still interesting to some of us.
My answer: We probably all need some new hobbies these days.
Real answer: “Raw water analysis, now that the boil water notice has been lifted, is done weekly, instead of daily,” Chandler said.
The city is posting those results on its website.
Asheville Watchdog is a nonprofit news team producing stories that matter to Asheville and Buncombe County. Got a question? Send it to John Boyle at jboyle@avlwatchdog.org or 828-337-0941. His Answer Man columns appear each Tuesday and Friday. The Watchdog’s reporting is made possible by donations from the community. To show your support for this vital public service go to avlwatchdog.org/support-our-publication/.
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The post When will I get my first water bill? And how will that work, since we had no potable water for six weeks? When will lead tests go out? Raw water test results MIA? • Asheville Watchdog appeared first on avlwatchdog.org
News from the South - North Carolina News Feed
Flooded homes, cars frustrate people living in Wilson neighborhood: ‘I’m so tired’
SUMMARY: Residents in a Wilson, North Carolina neighborhood are expressing frustration after yet another round of flooding damaged homes and vehicles following heavy overnight rains. Water rose to knee level on Starship Lane, flooding driveways, cars, and apartments. One resident reported losing music equipment, furniture, and clothes for the third time due to recurring floods. The rising water even brought worms and snakes from a nearby pond into homes. Debris and trash were scattered as floodwaters receded, leaving many questioning why no long-term solution has been implemented. Residents are exhausted, facing repeated loss and cleanup efforts after each heavy rainfall.
“We have to throw everything out. This is my third time doing this.”
More: https://abc11.com/post/overnight-storms-central-north-carolina-cause-flooding-wilson/16764793/
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News from the South - North Carolina News Feed
McDowell DSS shakeup after child abuse not reported to NC DHHS
More than three months after McDowell County placed its Department of Social Services director on leave, officials have kept quiet about upheaval inside the office responsible for child welfare and a range of other public services. A letter obtained by Carolina Public Press revealed that McDowell DSS failed to alert law enforcement to evidence of child abuse — and violated other state policies, too.
County commissioners placed former McDowell DSS director Bobbie Sigmon and child protective services program manager Lakeisha Feaster on paid administrative leave during a special session meeting on Feb. 3. Another child protective services supervisor resigned the following week.
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County Commissioner Tony Brown told local news media at the time that the county initiated an investigation into its DSS office and the state was involved, but did not provide any details about the cause for the investigation. County commissioners haven’t spoken publicly about the matter since.
That Feb. 21 letter, sent by the N.C. Department of Health and Human Services to Brown and county manager Ashley Wooten, offered previously undisclosed details about issues at the DSS office.
State letter details DSS missteps
According to the letter, McDowell County reached out to the state with concerns that its DSS office hadn’t been notifying law enforcement when evidence of abuse and neglect was discovered in child welfare cases.
The letter didn’t say how or when the county first became aware of the problem, but District Attorney Ted Bell told CPP that he had “raised issues” with the county about DSS prior to Sigmon and Feaster being put on leave. Bell’s office was not involved with the investigation into McDowell DSS.
The state sent members of its Child Welfare Regional Specialists Team to look into the claim. Their findings confirmed that McDowell DSS had failed in multiple instances to alert law enforcement to cases of abuse.
Additionally, the state identified several recent child welfare cases in which social workers failed to consistently meet face to face with children or adequately provide safety and risk assessments in accordance with state policy.
“Next steps will include determining how to work with (McDowell DSS) to remediate the service gaps identified in the case reviews,” the letter concluded.
However, that nearly four-month-old correspondence is the state’s “most recent engagement” with McDowell DSS, a spokesperson for the Department of Health and Human Services told CPP last week.
Sometimes the state will initiate a “corrective action plan” when it finds a county DSS office in violation of state policy. If a county fails to follow through on its corrective action plan, the state may strip the DSS director of authority and assume control of the office.
Just last month, the state took over Vance County DSS when it failed to show improvement after starting a corrective action plan.
The state hasn’t taken similar measures in McDowell.
McDowell considers DSS overhaul
Wooten has served as the interim DSS director in Sigmon’s absence. He told CPP that Sigmon and Feaster resigned “to seek employment elsewhere” on May 31, after nearly four months of paid leave.
That Sigmon and Feaster resigned, rather than being fired, leaves open the possibility that they may continue to work in DSS agencies elsewhere in North Carolina. CPP reported in 2022 on counties’ struggles to hire and retain qualified social workers and social services administrators.
Wooten would oversee the hiring of a new DSS director if the commissioners choose to replace Sigmon, but the county is considering an overhaul to its social services structure that may eliminate the director position entirely.
The restructure would consolidate social services and other related departments into one human services agency, Wooten said. The county may not hire a new DSS director in that case, but instead seek someone to lead an umbrella agency that would absorb the duties of a traditional social services department.
A 2012 state law changed statute to allow smaller counties to form consolidated human services agencies, which are typically a combination of public health and social services departments.
County DSS directors across the state opposed such a change to state statute at the time, but county managers and commissioners mostly supported it, according to a report commissioned by the General Assembly.
At least 25 counties moved to a consolidated human services model in the decade since the law was passed.
McDowell shares a regional public health department with Rutherford County, so it’s unclear what a consolidated human services agency there might look like. Statute does not define “human services” so it’s up to the county what to include in a consolidated agency.
Wooten told CPP that no decisions about such a transition have been made.
This article first appeared on Carolina Public Press and is republished here under a Creative Commons Attribution-NoDerivatives 4.0 International License.
The post McDowell DSS shakeup after child abuse not reported to NC DHHS appeared first on carolinapublicpress.org
Note: The following A.I. based commentary is not part of the original article, reproduced above, but is offered in the hopes that it will promote greater media literacy and critical thinking, by making any potential bias more visible to the reader –Staff Editor.
Political Bias Rating: Centrist
This article from Carolina Public Press focuses on administrative failures within McDowell County’s Department of Social Services, relying on official documents, quotes from public officials, and a chronological recounting of events. It avoids emotionally charged language and refrains from assigning blame beyond documented actions or policies. The piece does not advocate for a specific political solution or frame the story through an ideological lens, instead presenting the issue as a matter of public accountability and governance. Its tone is investigative and factual, reflecting a commitment to journalistic neutrality and transparency without promoting a partisan viewpoint.
News from the South - North Carolina News Feed
Enjoying the I-26 widening project? Great, because it won’t be over until July 2027 — if it stays on schedule • Asheville Watchdog
Among the many topics that draw continued interest — and ire — from you good readers, the I-26 widening project has to be right at the top of the list.
No, not the I-26 Connector project, which we will get to complain about for roughly the next decade. I’m talking about the widening of I-26 through Buncombe and Henderson counties, the $534 million project that started in October 2019.
Initially, it was to be completed in 2024, but that date got pushed back to this year. Then next year.
And now?
“Our revised contract completion date for I-26 widening in Buncombe — which includes Exit 35 — is July 1, 2027,” David Uchiyama, spokesperson for the North Carolina Department of Transportation in western North Carolina, said via email.
You read that right — two more years of harrowing passes through Jersey barriers, slamming on the brakes because the pickup in front of you didn’t notice the line of cars in front of him coming to a standstill, and serious concrete envy when you drive I-26 in Henderson County, which is a glorious four lanes on each side in places.
Most times I go to Asheville, I take I-26. It’s gotten so I give myself about 40 minutes for what once was a 20-minute trip, mainly because I just don’t know what I’m going to get.
Best-case scenario is a sluggish slog through the Long Shoals area and up the mountain to the Blue Ridge Parkway, as the tractor-trailers refuse to move over and they slow everything down. Worst-case scenario is a wreck, for which I can plan on settling in for a good 50 minutes or so.
Clearly, this road project makes me a little grumpy, but I can assure you I’m not the only one. I routinely hear from readers who might even outdo me on the grump-ometer. Most recently, an octogenarian wrote to express his displeasure:
“If the pace of building the Connector takes as long as building out I-26 at the Outlet Mall to below the airport and beyond toward Hendersonville, it almost certainly will not be completed in our lifetimes, and I’m 82 years old. Could you please determine why this project is still not complete? It seems like an interminable length of time exacerbated by the many days one passes through the area and sees lots of machinery not in use nor any work going on at all. It seems to me that magnificent roads in Western Europe get done a lot faster, and certainly in China where significant projects get done three times faster than here with work ongoing 24 hours a day. You want to get things done, then China’s approach may be worth our consideration. Or, are we too soft?”
I chuckled. To be fair, China is a communist country that builds apartment buildings and roads that folks don’t even use, and if you’re a worker there, they might suggest your life could be a lot shorter if you don’t put in all that overtime.
To be fair to the NCDOT and its contractor, the new exit for the Pratt & Whitney plant got added in well after the I-26 widening had begun.
“The addition of Exit 35 — an economic development project in addition to a project that will relieve congestion and increase safety — created (the) completion dates,” Uchiyama said.
Back in March, when another reader had asked about delays, Luke Middleton, resident engineer with the NCDOT’s Asheville office, said, “The addition of a new interchange, Exit 35, after the project was more than halfway completed extended the timeframe needed to complete the north section.
“The south end of the project did not have these obstacles,” Middleton said then. The new exit was announced in early 2022.
Middleton noted that Exit 35 will include an additional bridge and multiple retaining walls, “which increased the overall project timeline by almost two years.”
This month, I asked if the contractor was facing any penalties because of the extended time frame.
“Damages will not be charged unless the contractor is unable to complete the work by the newly established contract date,” Uchiyama said. “If work goes past that date a multitude of items will be considered before damages are charged.”
Those damages could be $5,000 a day.
While it may appear work is not going on yet with the interchange, that’s a misperception, Uchiyama said.
“The contractor started working on the westbound on and off ramps in March of 2024,” Uchiyama said. “I-26 traffic has been on the other side of the interstate island, which obstructs the view of drivers in the area.”
Over the past month, “earthwork operations have started on the offramp on the eastbound side of I-26, just south of the French Broad River,” Uchiyama added. He also noted that the interchange bridge will be a little less than one mile south of the French Broad River bridge and about halfway between the French Broad River and the Blue Ridge Parkway.
New Blue Ridge Parkway bridge building has been slow
Another factor in the widening slowness is the construction of a new Blue Ridge Parkway bridge, which Middleton acknowledged in March “has taken longer than anticipated, which has resulted in a delay to remove the existing structure. Removal of the existing structure is key to getting traffic in its final pattern.”
Uchiyama said the removal of the old bridge is coming up this summer.
“We anticipate switching traffic from the old bridge to the new bridge and new alignment on the Blue Ridge Parkway late this summer,” Uchiyama said. “Once traffic has been moved to the new alignment, the contractor will begin taking down the existing bridge.”
I wrote about the parkway bridge last August, noting that it was supposed to be finished between Halloween and Thanksgiving. The $14.5 million bridge is 605 feet long, 36 feet wide and will provide two lanes of travel over I-26.
It’s also right in the area where I-26 traffic gets bottlenecked pretty much every day, especially traveling west (which is really more northward through this area, but let’s not split hairs). Coming from Airport Road, you’re driving on three lanes of concrete, which narrow down to two at Long Shoals.
Add in a fairly steep hill leading up to the Parkway bridge, and it’s a guaranteed bottleneck. I asked Uchiyama what causes this.
“Congestion issues existed for years prior to construction,” he said. “The opening of new lanes, wider shoulders and faster speeds approaching this area, and the opening of lanes in the opposite direction exacerbate the perception of current congestion.”
Allow me a moment to note that this is not a “perception of current congestion.” It’s congested through here every day, just about any time of day, and it’s particularly horrid during rush hours. If I’m heading to Asheville during rush hours, or coming home, I opt for another route.
As far as the bottleneck, Uchiyama said the NCDOT had to narrow four lanes down to two.
“Functionally, NCDOT chose a traffic pattern that trims four lanes down to two while providing drivers with ample time for merging to the appropriate lanes, including the Long Shoals Road offramp,” Uchiyama said.
Part of the problem is this is an area where you get people not paying attention and then slamming on the brakes, or folks hauling arse into the construction zone instead of slowing down, resulting in someone slamming on the brakes, or a rear end collision. It’s unpleasant to say the least, dicey and dangerous to say the most.
Regarding trucks not moving over, don’t look for that to change.
Right now there’s just nowhere to pull over as you head up the mountain, so pulling over trucks is not practical.
“The truck restriction enacted prior to construction has been suspended to increase safety for construction workers, those who would enforce any truck restriction, and those responding to any crashes or breakdowns,” Uchiyama said. “NCDOT and other agencies — including law enforcement — will revisit the necessity of a truck restriction upon completion of the project.”
Some relief in sight
Once you crest the hill and pass under the Parkway bridges, the construction zone is curvy and lined with concrete barriers. You better be on your toes through here, in both directions.
Some relief is coming, though.
“The current configuration is temporary — less than a month remaining,” Uchiyama said. “The contractor anticipates moving traffic to the new westbound alignment from Long Shoals (Exit 37) to Brevard Road (Exit 33) before the July 4th holiday,” Uchiyama said. “This will provide for more shoulder area.”
So that covers the widening project.
But if you really think about all this, the fun is just starting.
By that, I mean we can now anticipate the $1.1 billion I-26 Connector project kicking off and creating traffic issues for, oh, I don’t know, the next 25 years.
I asked Uchiyama if we can expect these projects — the ongoing widening and the Connector — to overlap.
“On the calendar? Yes. On the ground? No,” Uchiyama said. “Construction has started on the south section of the Connector. The north section is slated to start in the second half of 2026.”
I’m going to classify that as overlapping, at least in my world.
The NCDOT’s official page on the Connector project lists the completion date as October 2031. I’m going to add five years, just to be on the safe side.
Asheville Watchdog welcomes thoughtful reader comments about this story, which has been republished on our Facebook page. Please submit your comments there.
Asheville Watchdog is a nonprofit news team producing stories that matter to Asheville and Buncombe County. John Boyle has been covering Asheville and surrounding communities since the 20th century. You can reach him at (828) 337-0941, or via email at jboyle@avlwatchdog.org. To show your support for this vital public service go to avlwatchdog.org/support-our-publication/.
Related
The post Enjoying the I-26 widening project? Great, because it won’t be over until July 2027 — if it stays on schedule • Asheville Watchdog appeared first on avlwatchdog.org
Note: The following A.I. based commentary is not part of the original article, reproduced above, but is offered in the hopes that it will promote greater media literacy and critical thinking, by making any potential bias more visible to the reader –Staff Editor.
Political Bias Rating: Centrist
This content provides a detailed and pragmatic overview of a local infrastructure project without showing clear ideological bias. It critiques government project delays and inefficiencies, compares practices internationally, and addresses practical concerns of local residents. The tone is concerned but balanced, focusing on accountability and transparency rather than promoting a specific political agenda or leaning left or right.
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